What are the improvements?
The main improvement is the great number of how-to articles written by our support team. They will try to answer some of the most common problems in detail, giving the user the needed information about a specific problem.
Another novelty is that the process of opening new support tickets has been divided into 3 steps.
In the first step you have to specify a category that matches the nature of your problem. You can use the handy drop-down menu to do that.
Once you have selected the category, you will be presented with a list of the most highly ranked articles, rated by other users.
The articles written by our support team are based on the most common questions, or on questions, which need a better and more detailed explication. This way, our technicians will have more time to deal with more complex support tickets and provide much better answers.
If a client can’t find the answer to their question in the presented articles, they can open a support ticket, stating the particular problem.
We still have a 1-hour response time guarantee for all support tickets.